Help Center
Find answers to common questions and get support for your Kwepicha experience.
Getting Started
How do I create an account?
Click the "Sign up" button in the top navigation and follow the registration process. You'll need to provide a valid email address and create a secure password.
How do I verify my account?
After registration, check your email for a verification link. Click the link to activate your account and access all features.
What payment methods are accepted?
We accept major credit cards, debit cards, and digital payment methods. All transactions are processed securely.
Account Management
How do I update my profile?
Navigate to your account settings to update your profile information, including your display name, bio, and profile picture.
How do I change my password?
Go to account settings and select "Change Password". You'll need to enter your current password and confirm your new one.
Can I delete my account?
Yes, you can delete your account from the account settings. Please note that this action is permanent and cannot be undone.
Subscriptions & Billing
How do subscriptions work?
Subscribe to creators to access their exclusive content. Subscriptions are billed monthly and renew automatically unless cancelled.
How do I cancel a subscription?
Visit your subscription management page and click "Cancel" next to the subscription you want to end. You'll retain access until the current billing period ends.
Can I get a refund?
Refunds are available in certain circumstances. Please contact our support team to discuss your specific situation.
Technical Support
The site isn't loading properly
Try clearing your browser cache and cookies, or try accessing the site from an incognito/private window. If issues persist, contact support.
Videos won't play
Ensure you have a stable internet connection and your browser is up to date. Some content may require a premium subscription to access.
How do I report a bug?
Contact our support team with details about the issue, including your browser, device, and steps to reproduce the problem.
Contact Support
Can't find what you're looking for? Our support team is here to help.